Privacy & Cookie Policy

Nevaeh Solutions (Pty) Ltd ("Nevaeh", "we", "us", or "our") is a custom software development company registered in South Africa. We specialise in AI integration and business operations solutions.

For the purposes of the Protection of Personal Information Act, 2013 (POPIA), we are the responsible party in relation to your personal information.

We collect personal information that you voluntarily provide to us and information that is automatically collected when you use our website.

Information you provide directly

• Contact information — name, email address, and company name when you submit our contact form.
• Service preferences — the solutions you are interested in as indicated through our contact form.
• Communications — any messages, enquiries, or feedback you send to us.

Information collected automatically

• Usage data — pages visited, time spent on pages, referring URLs, and navigation paths.
• Device information — browser type, operating system, screen resolution, and device type.
• Cookies and similar technologies — as described in our Cookie Policy below.

We use the personal information we collect for the following purposes:

• Responding to enquiries — to process and reply to contact form submissions and other communications.
• Service delivery — to provide, maintain, and improve our solutions and services.
• Website improvement — to understand how visitors use our website and to improve user experience.
• Marketing — to send relevant information about our services, only where you have provided consent.
• Legal compliance — to comply with applicable laws, regulations, and legal processes.

Under POPIA and applicable data protection legislation, we process your personal information on the following lawful grounds:

• Consent — where you have given clear consent for us to process your personal information for a specific purpose, such as submitting a contact form or accepting cookies.
• Legitimate interest — where processing is necessary for our legitimate business interests, such as improving our website and services, provided these interests do not override your rights.
• Contractual necessity — where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legal obligation — where processing is necessary to comply with a legal obligation to which we are subject.

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers — trusted third-party companies that assist us in operating our website, conducting our business, or servicing you (e.g. hosting providers, analytics tools), bound by confidentiality agreements.
• Legal requirements — when required by law, regulation, or legal process, or to protect the rights, property, or safety of Nevaeh Solutions, our clients, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate notice provided.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL protocols.
• Regular security assessments of our systems and processes.
• Access controls limiting personal information access to authorised personnel only.

While we take all reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Contact form submissions are retained for a maximum of 24 months from the date of submission, after which they are securely deleted unless an ongoing business relationship requires otherwise.

Under the Protection of Personal Information Act (POPIA), you have the following rights regarding your personal information:

• Right of access — you may request confirmation of whether we hold personal information about you and request access to that information.
• Right to correction — you may request that we correct or update inaccurate or incomplete personal information.
• Right to deletion — you may request that we delete your personal information where it is no longer necessary for the purpose it was collected.
• Right to object — you may object to the processing of your personal information for direct marketing purposes.
• Right to lodge a complaint — you may lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

To exercise any of these rights, please contact us at info@nevaeh.co.za. We will respond to your request within 30 days.

This section explains how Nevaeh Solutions uses cookies and similar technologies on our website.

What are cookies?

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site owners.

How we use cookies

We use the following types of cookies:

Managing your cookie preferences

When you first visit our website, you will be presented with a cookie banner that allows you to accept or decline non-essential cookies. You can change your browser settings to block or delete cookies at any time, though this may affect your experience on our website.

Most browsers allow you to manage cookies through their settings. Below are links to cookie management instructions for common browsers:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to read the privacy policies of any third-party websites you visit.

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

We may update this Privacy & Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date.

We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions about this Privacy & Cookie Policy, your personal information, or wish to exercise your rights, please contact us:

You may also contact the Information Regulator of South Africa at inforegulator.org.za if you have concerns about how your personal information is being processed.